Frequently Asked Questions
Everything you need to know about your DiamondBack gear and orders.
What is the standard shipping time for DiamondBack orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take up to 10-14 business days depending on the destination.
Do you offer a warranty on your sports equipment?
Yes, all DiamondBack products come with a 12-month manufacturer's warranty that covers defects in materials and workmanship under normal use.
What is your return policy for fitness apparel?
We offer a 30-day return window for all unworn and unwashed apparel with original tags attached. Please note that for hygiene reasons, certain items like undergarments or swimwear may be excluded.
How can I track my package after it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.